how to use icsee camera
Since the app is always being updated, the interface may be a little different.
Table of Contents
Camera description
Connect To The Power Supply
Plz connect camera to the power cable,and turn on the power .
If you need to storage the video via the local TF card, plz install the TF card first then turn on the power.
（TF card doesn’t support the hot plugging, plz plug and unplug memory card when device is power off)
Video tutorial
Register/Login
1.Open”iCSee” app, click “sign up” then use the phone number or mailbox to register account.
2.Register successfully, enter your phone number or mail number in the login interface, enter the password, login your app.
3.You can also use the wechat, facebook, line or the temporary visit to login app.
[Auto-pairing] WiFi Network Configuration
Note: camera can support 2.4G wifi for the time being, doesn’t support 5Gwifi, plz set the router parameter to2.4G first before configuring network, during the connection, phone,router and camera need keep within the 2m distance
1.Phone connect to the wifi network.
2.Click the “+”in the upper right corner click the “Add WiFi camera” according to the device’s voice prompt, follow the app interface guide to enter router’s password,click “confirm” start to configure network(if the device doesn’t appear voice prompt for a long time, you can long press the reset to restore default, then go on to configure network).
![[Auto-pairing] WiFi Network Configuration](https://icseeapp.com/wp-content/uploads/2021/08/Auto-pairing-WiFi-Network-Configuration.png)
3. Enter the search device’s interface, the device is in the connection process, plz wait.
![[Auto-pairing] WiFi Network Configuration](https://icseeapp.com/wp-content/uploads/2021/08/D8E2C549-2D37-4758-8167-CE1CB24E7BB6.png)
※ Program search, do not operate other programs ;
※ When the camera prompts “succes sfully connected to router”, it will automatically go to the next step.
※ The camera fails to hear the prompt “succes sfully connect to router”. Please restore factory Settings and match again.
4. After connecting successfully ,interface will prompt to set device’s password and name for your device, after finishing, follow the app interface guide to complete network configuration .
![[Auto-pairing] WiFi Network Configuration](https://icseeapp.com/wp-content/uploads/2021/08/7805104F-0E21-4FB8-A431-CF6CF91569EA.png)
5. After finishing, device will show in the device’s list, it represent the device is connecting successfully.
6. Click it you can view the monitoring image, and do the relevant operation and setting.
![[Auto-pairing] WiFi Network Configuration](https://icseeapp.com/wp-content/uploads/2021/08/A7436699-8C99-41F6-B1C0-C0D38121C127.png)
Note: Movement tracking is only for indoor ip cameras , bullet ip camera and dome cameras do not have this function
Note: If the automatic etwork configuration fails, you can choose the following two methods to configure the device
The second type: [Manual configuration] Wired network
1. Long press the camera Reset button for 10 seconds to restore the device to factory settings .
2. Connect your router to camera via network cable.
3. Connect phone to your router wifi network.
![The second type: [Manual configuration] Wired network](https://icseeapp.com/wp-content/uploads/2021/08/03531897-C065-40B0-AB55-06F717D9F260-1.png)
4. Login “iCSee” app, click the “+”in the upper right corner, and click “more” in the upper right corner.
5. click “Add the camera on same router.
6. Enter search device interface, click searched camera to add device,device will show in the device’s list, which represent device connect successfully.
7. Click it to view the monitoring image, also can do the relevant operation and setting
![The second type: [Manual configuration] Wired network](https://icseeapp.com/wp-content/uploads/2021/08/8A04E454-3FB9-4484-80DB-7378F68CC213.png)
Manual configuration: AP netless direct connection mode
When there is no network in the installation environment, please select the following pairing method;
1. Long press the camera Reset button for 10 seconds to restore the device to factory settings .
2. Short press the camera Reset button 2-5 to enter the direct connection mode (most devices will voice prompt “enter direct connection mode”).
3. Open the mobile phone desktop-settings-wireless network, search for the device wireless hotspot name, Enter the wireless password:1234567890, connect to the wireless hotspot of the device;
Indoor IP Camera hot spot name: robot_xxxx;
Other kind of camera hot spot names: camera_xxxx;
Tips:
AP hotspot mode is only used for installation when there is no network in the environment, and cannot be remotely monitored,can only be accessed within 10 meters of the establishment of the hotspot!
4. Open the ‘iCSee’ APP, and directly add the device in the local direct connection mode.
5. The device is displayed on the device list interface, which means that the device is successfully connected.
6. Click the ‘Play’ button to enter the monitoring screen and perform related operations and settings.
7. If you have already registered an account to log in, please click the “+” sign at the top right, and click the “AP direct connection” mode to add.
How to set up mobile tracking？
Note: Mobile tracking and smart humanoid alert can’t be used at the same time;
●Click the “Mobile Tracking” switch buttonin the preview interface to turn on the corresponding function;
●Motion tracking: when it’s on, as long as an object enters the camera’s illumination range, camera will track the moving trajectory;
●Watch Point: set a fixed position, when the camera is operating or tracking, it will automatically return to the set position after staying for a period of time;
How to set the dual-ligh tal ert mode Star light full color？
Note: Mobile tracking and smart humanoid alert can’t be used at the same time;
Open the ‘iCSee’, click the ‘real-time playback’ , click or slide to the “light” or the “bulb” icon in the screen to open the setting screen;
●Night colored lights：When the light is insufficient, the white light will start, and the image will be colorful;
●Infrared night vision： When the light is insufficient, the infrared light is activated and the image becomes black and white;
●Double light alert：When the light is insufficient, the infrared light will be activated. When someone enters the monitoring screen, the white light will be triggered and the image will be colorful.
After a few seconds when the person walks away, the infrared mode will be switched on and the image will become black and white;
How to s et the humanoid alert function?
Note: Mobile tracking and smart humanoid alert can’t be used at the same time;
Open the ‘iCSee’, click the device real-time playback, click on the upper right button ‘setting’ ，Enter the ‘settings’-smart alarm, open the interface to make related settings.
Function introduction:
●Notification: Must be turned on to receive alarm trigger information.
●Humanoid detection: only judge and detect people to trigger an alarm;
●Show Tracking: When the human figure appears on the screen, the human figure can be tracked and reminded; Rule setting: select the designated area [Warning Line], when someone enters the divided area, the alarm can be triggered;
Add shared device
1. Click “Share” in the device list to pop up the QR code page using the main phone.
2. Log in to the ‘iCSee’ APP with the mobile phone you want to share,
click the “+” sign in the upper right corner of the APP main interface, click “Scan QR code to add a camera” , scan the QR code of the device shared by others or input Add the device serial number (the shared device must be connected to the Internet and successfully
added to the APP).
How to Restore factory settings/AP hotspot switching？
1. Long press the camera ‘Reset ‘ button for 10 seconds, and you can let go when you hear ‘ Restore factory setting,please wait’.
2. Short press the camera Reset button 2-5 to enter the direct connection mode (most devices will voice prompt “enter direct connection mode”).
How to query device serial number and info?
1. Open the ‘iCSee’, enter the real-time playback of the device, click on the upper right setting to enter the setting center-about the device , the QR code can be directly scanned and shared with other family members to watch (the QR code valid time is 30 Minutes); if exceeded, it will automatically expire;
2. If you find that the device time is not synchronized, please click the device time to synchronize it;
Infographics
39 Comments on “iCSee”
Tony Webb
August 14, 2021 at 3:58 amIf I upgrade plans to one that backs up data for a longer period, will have access to my videos back that far. Example, if I have the 7 day plan, and want to upgrade to the 30-day plan. Will I have access to the videos from 30 days ago once the plan is active?
icsee
August 16, 2021 at 10:26 amHi, access is not available.
John Sygo
November 17, 2021 at 6:08 pmHello from South Africa
I have all the ICsee Cameras working well with my iphone 8
I would like to change the Alert sound on my iphone when the Camera alerts me on motion
I see on the Android software there is an extra choice to change this sound in smart Alarm menu
Not in the Apple version
Please help
Thank you
Даниил
August 27, 2021 at 6:59 amУ меня не все камеры ведут запись
icsee
October 6, 2021 at 8:01 amPlease check your settings and try formatting the memory card
Александр
September 8, 2021 at 2:30 pmдобрый день.
не работает цикличность управления памяти. приходится в ручную управлять данным действием.
Скажи те как исправить данный не дачет
icsee
October 6, 2021 at 8:00 amThis may be the problem of the memory card, it is recommended to replace the memory card
Hugo Rivera
September 21, 2021 at 11:39 pmHi helpme please with firmware k201 2020-09-18
for camera Q1-P-3MP 6mm
i update to the newest and the image is bag .
i need go back to previous version.
icsee
October 6, 2021 at 7:59 amYou need to contact your camera’s seller to get the old firmware
Ivan Hondekyn
October 5, 2021 at 7:19 amI can no longer see photos/videos on my camera. I do get a message but when I want to look at the picture I get the message that there is no picture. Snapshot works. What could be the problem?
icsee
October 6, 2021 at 8:15 amThis may be a network problem, try to restart the camera
Александр
October 9, 2021 at 4:00 pmПри переключении в UHD качество не транслируется изображение. Оно просто “замерзает” и все. Качество Интернет-соединения не менялось, пробовал перезагрузить камеру – не помогло
icsee
November 8, 2021 at 12:07 pmThis may be a network problem.
If your app is not the latest version, please update the app. Or try using icsee pro
Artem
October 19, 2021 at 11:58 amCamera don’t view sd card. What can i do?
icsee
November 8, 2021 at 12:10 pmYou can try restarting the camera.
If it still does not work, format the memory card on the computer, and then insert the camera (insert the memory card again when the camera is turned off)
Pedro de Wit
October 26, 2021 at 12:03 amI have an iPAD model MC916LL/A Version 9.3.5 (13G36)
I down loaded iCSee just fine but when I click on icon to open the app opens for 2 seconds and then it closses down.
Cant make it to stay open.
Can you say what the problem may be
icsee
November 8, 2021 at 12:05 pmYou can try restarting the iPad, and using the icsee pro app
Jessie Low
November 2, 2021 at 8:25 amAfter i change the router, unable to see the picture at the Smart Device.. Appear offline even after change the router and put the new internet.
icsee
November 8, 2021 at 12:02 pmTry to reset the camera to reconnect
Brandon
November 6, 2021 at 7:56 amI bought a plan and it doesn’t expire till next month but iCloud has stopped working and I’m not able to view my camera without having to be connected to my wifi. I’ve rebooted the camera many times and it still doesn’t work
icsee
November 8, 2021 at 12:01 pmSuggest contacting your camera seller to handle it for you
lee tang
November 7, 2021 at 3:56 pmhow to reset equipment time zone?
icsee
November 8, 2021 at 11:30 amYou can synchronize the time of your phone.
Go to Camera Settings > About > Click on ‘Device Time’ to sync your phone’s time
Илья
November 13, 2021 at 3:09 pmПочему мне не отвечают , 3 камеры превратились в кусок пластмассы ( камень )( кирпичи) не обновляйте устройства в приложении iCSee !
Hugo
November 10, 2021 at 9:43 pmHello , today connecting I updated the firmware on 2 of the 3 Icsee cameras I have .
Since then I could not anymore open the video ( timeout after several seconds on 99% )
I do have the latest version of apk ( iPhone ) on last iOS .
Strangely the version of the firmware of the two I updated ( and that do not work ) is the same of the one that luckily I did not updated ( v5.00.R02.0003067b.10010.344417.0000000 )
I tried as well to reset the camera ( restore factory settings ) and reinstalled as new camera … without success .
I have Icsee V 1.3.61 build 8.0
Ray Denovellis
November 12, 2021 at 1:43 pmHi,
I need customer support please
Илья
November 13, 2021 at 8:59 amДобрый день вчера нажал обновить программное обеспечение в приложении iCSee камеры -их 2 обновились и перестали открывать изображение , камера ptz можно получить старую версию программного обеспечения ?откатить обновления
ARMAN
November 23, 2021 at 8:49 pmЕсли кто-то решит этот вопрос, дайте знать
Арман
November 24, 2021 at 8:06 amИлья, у меня тоже самое. Как вы решили вопрос?
Илья
November 13, 2021 at 9:03 amплата 0003067b Камеры покупал тут BESDER Direct Store
https://a.aliexpress.com/_Ae860Q
Продавец не хочет помогать
Илья
November 13, 2021 at 9:04 amСброс на заводские настройки не помогает ,
Илья
November 13, 2021 at 9:06 amНастройки идут, а видеочип картинку не дает совсем.
mamasgmamas
November 15, 2021 at 7:03 pmHello , today connecting I updated the firmware on 2 of the 3 Icsee cameras I have .
Since then I could not anymore open the video ( timeout after several seconds on 99% )
I do have the latest version of apk ( iPhone ) on last iOS .
Strangely the version of the firmware of the two I updated
I tried as well to reset the camera ( restore factory settings ) and reinstalled as new camera … without success
Anar Orujov
November 16, 2021 at 9:51 pmHi I use wifi camera model SmartVision with PTZ, but ICSee software has some various bugs, I am disappointed:
1. Sound button doesn’t switch camera sound every time so I can not hear what is happening at the camera point.
2. Sandisc Micro SD card is not reading by camera, which Micro SD card should be used ? I paid pretty round amount for this SD card.
3. I am not able to view multiple cameras in one window like split screens into 4 cameras.
I would be grateful if this bugs fixed.
[email protected]
Sergey
November 20, 2021 at 3:04 pmДобрый день!
У меня полностью слетела программа с камеры, подскажите пожалуйста, что делать в таком случае?
При включении ничего не говорит, и ничего не происходит с камерой.
Похоже во время обновления версии программы камеры выключилась электроэнергия.
Sergey
November 20, 2021 at 3:04 pmGood afternoon!
I completely lost the program from the camera, please tell me what to do in this case?
When turned on, it says nothing, and nothing happens to the camera.
It looks like during the update of the camera program version, the electricity turned off.
Albert
November 22, 2021 at 11:26 amHello, the motion detection works incorrectly. The cam moves in the opposite direction from the object. Please advise if this is a problem of the App or is this a camera problem? Please see the short video: https://youtu.be/ywjER9QTj5g
[email protected]
Javier Carda
November 26, 2021 at 11:06 amHello
I have 2 cameras (BESDER model 6024PW-XMA201 and SMAR model Q-NX2002-W-36). In none of the 2 cameras, I can set the fixed IP with Wi-Fi. The DHCP is unchecked. When I turn off the cameras and turn them on, the IP has changed. On the other hand, it works correctly via cable. Any solution?
And also, the BESDER camera, gives error when connecting to the NVR ONVIF (with onvif checked and port 8899). The SMAR does not give any connection problem.
Inside the ICSee app, I have not seen any place where I can fix it.
Regards
Translated with http://www.DeepL.com/Translator (free version)
icsee
November 27, 2021 at 7:55 amYou can use computer software to set a fixed ip